Contact form is not working

If you see the error: "Sorry, but this form could not be processed. Please contact site administrator." on your contact page after you submit the form there is an easy way to solve this! 

This error means that the program does not know where to send the information from the form. To fix this, login to your storeadmin and go to Site Settings. You'll see it asks for an admin email. Enter the email address (a working email account) there you'd like all of your notifications from your website to be sent to. Save your changes and test your form again.


  • 1 Users Found This Useful
Was this answer helpful?

Related Articles

Myself or my customers can not see all of the checkout page. You have to scroll to see everything

Some templates are narrow and not all information will fit in the set space when it comes to...

Click to enlarge images

To use this option be sure to upload an image for each product where the form asks for a...

When I view my website a box pops up asking for login information. Why do I have to login to view my site?

If this is happening when you view your site please submit a ticket and we will fix this for you....

I have set up the wholesale section of my site but when I place a test order it does not discount

Be sure you have completed these steps: 1. login to the storeadmin and click on Catalog Setup....

Mals-e ERROR: Link verification failed when I try to add a product to my cart

If you have entered your Mals account information correctly under Catalog setup in the storeadmin...